Please read the following terms and conditions carefully before accessing, acquiring or using any of the materials, products or services provided by Xmart. These terms apply to all the people and users who access our website.

Price:

All the prices (unless mentioned) do not include delivery and shipment fees. The goods are only supplied and packed in the purchase price and exclude all kinds of installations and maintenance.

The prices may be revised before accepting orders or any time without a notice.

The purchase price is in New Zealand dollars and includes GST within New Zealand. Besides this, other relevant taxes and duties, as well as insurance, delivery and handling expenses, will be reviewed through the final invoice.

A quotation does not imply it’s a contract, until you have placed an order which has been subsequently accepted.

Payment Terms:

Your order must be paid in full for before the delivery can take place. If you are using a part pay option like Layby, after pay etc. you need to pay to the service provider as per your agreed instalments in time.

Delivery:

All freight costs are excluded from the purchase unless stated otherwise. If we have agreed to transport the goods to an area, then we will make all arrangements for that.

If no location for delivery is mentioned, then the delivery shall take place when the required information is available.

We will make our best effort to ship the goods as per listed timeline but there is no certainty about the time of delivery as it depends upon the courier service provider. No specific time is given for the delivery, so we hope and request that there will be no objections from your side in case of delayed delivery.

Please note shipment is a service once booked or used it cannot be changed or refunded.

Returns, Refunds and Cancelled Orders:

For returning goods, you must have a Goods Return Authority issued. However, that does not guarantee that we will accept them.

• Change of Mind/ buying the wrong product: In case of a change of mind or purchasing the incorrect item, there will be no refund or exchange.
• If we agreed to return a product the shipping cost to be borne by the buyer
• Used products will not be returneduntil there is a manufacturing issue proved and the manufacturer is agreed to take a return. Some products which required to be sealed such as Filaments and Resins will not be returned if opened.

If an inaccurate product has been provided to you, we will make arrangements so that you receive the right goods you purchased or issue a credit or refund. For the incorrect product to be returned it must be unopened and the return should take place within a week of shipment or as mutually agreed

• Goods damaged during transportation:In this case, you need to notify us within 48 hours so we can open a claim with the courier service provider. You need to provide us evidence/photographs to lodge this claim.
• Faulty Products:If your product is faulty, then you must claim it to the manufacturer under warranty. Where possible Xmart will assist you to lodge your claim or get technical support or provide replacement parts.

All our products are DIY, we expect our customers to have reasonable technical skills to assemble products and install parts.

• Faulty products during the warranty period:If there is some fault in your product while it is still in the warranty period please claim through manufacturer’s warranty. Xmart will provide any further guideline if required.
• Test Costs and Shipment Charges:In case of a product return that is in perfect condition, the buyer will be responsible for all the testing fees, freight and insurance charges that may apply.
• Wholesale Customers:In case of special circumstances, for example, when goods are bought on a large scale by consumers, we may agree on the return of perfectly functioning products. There will be a handling fee that equals 20 percent of the purchased products’ value. Shipment and assembly charges are not refunded.

Ownership:

Ownership of the products belongs to the customer after the delivery of the goods. Our printers and supplies are intend to be used for hobby, art, educational, trade or industrial purposes Xmart LTD. will bear no responsibility of misuse or illegal use of our products.

Guarantees:

In accordance with the Consumer Guarantee Act 1993:

If the products are for your own use, then everything is according to what is mentioned in the above Refunds, Returns and Cancelled Orders section.

But if you have bought the products for commercial or marketing purpose, then in such a scenario:

• You must agree that the Act does not apply.
• We shall not offer you any type of reconstruction efforts or additional features.
• You agree that we provide no express warranties.

These terms and conditions conform to all the provisions of the Act. However, we are not liable for a claim that is not mentioned in Consumer Guarantee Act, Sale of Goods Act or any other local legislation. This also includes all sorts of guarantees, warranties (excluding negligence and mishandling as well).

Warranty Period: 

We offer warranty only for the period as supplied/advertised by the manufacturers, we don’t provide any additional warranty independent of the manufacturer

General warranty period is 12 months from the date of the purchase

Mechanical parts such as Extruder, Hotend and cooling fans have only 3 months warranty

Consumable items such as hotbed platform, nozzles, FEP film, VAT kit have no warranty once used

Materials e.g. filaments and resins have no warranty

Laser modules have one year or their rated lifecycle warranty, whichever comes first.